Name: Chokchai S.
Position: Bell Captain
Hotel: Sheraton Grande Sukhumvit, A Luxury Collection Hotel, Bangkok,
There are hotel moments that announce themselves: the perfect room view, the unforgettable meal, the first glimpse of a beautiful lobby after a long trip.
And then there are the quieter moments. The ones that almost pass by unnoticed until later, when you realize they are the reason a place stayed with you. A smile that makes a stranger feel familiar. A few extra minutes of care when no one asked for them. Someone noticing a small worry and stepping in before it becomes a problem.
At Sheraton Grande Sukhumvit, A Luxury Collection Hotel, Bangkok, that person is often Chokchai.
For more than 20 years, Chokchai has welcomed guests through the hotel’s doors, first as a bellman and later as a bell Captain. His manager, Veera J., describes him as “always ready to assist whenever and wherever he can and with such a strong service mindset.”
Veera says Chokchai consistently approaches guests who need assistance and proactively offers support. “He is always willing to go beyond the normal responsibilities of a bellman, helping guests with issues such as jump-starting car batteries, changing flat tires, to packing fragile objects.”
That kind of care is something guests feel quickly.
Rich B., a guest from Tennessee who recently stayed at the hotel, remembers meeting Chokchai while he and his wife waited for their Grab rideshare driver. “The second I walked up, he smiled and it felt like we’d known each other for years,” Rich shared. “The driver missed the turn, and Chokchai offered to call and speak to the driver in Thai to help guide him to the hotel. He then stayed with us until the driver picked us up. He went out of his way to help us, and we were so inspired by his kindness and generosity.”
For Chokchai, those moments are not about recognition. They are simply part of how he understands hospitality: paying attention, making things easier, and helping people feel looked after.
Read more about Chokchai’s authentic hospitality journey, in his own words below.
Why did you choose Marriott?
One of the reasons I chose to work here was the opportunity to take on the challenge of working for the largest hotel company in the world. Most importantly, the strong sense of friendship and teamwork is what attracted me to the company. My friends who were already working at the Sheraton Grande Sukhumvit invited me to join, and I have enjoyed being part of the team ever since.
What’s your favorite part of your job?
Assisting our guests, providing recommendations, and ensuring they enjoy a comfortable and memorable stay. I hope that guests not only remember the Sheraton Grande Sukhumvit for its excellent service but also remember the associates who made their stay special and memorable.
“What I do is not just a job or a responsibility. It is something I genuinely love.”
CHOKCHAI S. – BELL CAPTAIN
What does caring for people mean to you?
It is something that has been a part of me since childhood and has become an integral part of who I am. It is paying attention to details and finding ways to make difficult situations easier and more convenient for our guests. What I do is not just a job or a responsibility. It is something I genuinely love. Serving others brings me happiness, and it is a source of motivation and satisfaction in my everyday life.
Looking back in your career, what makes you the proudest?
Having the opportunity to mentor and support younger associates who are interested in working as Bellmen. I enjoy teaching them the lessons I have gained in over twenty years, including not only the technical aspects of the job but also the wisdom and problem-solving skills that can only be learned through experience. Helping them grow, develop confidence, and succeed in their careers is extremely rewarding for me.
What would you tell someone who is considering joining Marriott?
Marriott is more than just a workplace, it is a world-class learning institution for hospitality. It provides the highest standards of training, development, and professional growth. The experience you gain with Marriott is recognized and respected around the world, and it opens doors to opportunities and career growth that can take you far beyond your expectations.
If you truly want to understand what makes Marriott special, come and experience it for yourself. Join us, and become part of something extraordinary.
