Name: Jose G.
Position: Maintenance Manager 
Location: Courtyard and Fairfield Inn & Suites Mexico City Vallejo 
Dream destination: My idea of a perfect trip is anywhere with my family.    

For José, leadership didn’t begin with a title—it began with a mindset. Five years ago, Jose started his Marriott journey as a floor operator, a role he loved from the get-go. “From the beginning in this position, I liked the job of providing good service to our guests through the equipment and facilities of the property.”  

Today, José is the Maintenance Manager at the Courtyard and Fairfield Inn & Suites Mexico City Vallejo, where he continues to lead with heart and purpose. No matter in what position, his days always start with a simple commitment: “to carry out the activities assigned to me and to provide support to the rest of my colleagues so we can achieve all the tasks together.” 

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That spirit of teamwork and his family are his main fuel to keep striving to be his best self at work. “When I’m with my family I feel full of energy and I remember my motivation to achieve great things and be a great example for my children,” he says. “Traveling with them and sharing time with them reminds me of how far I want to go in my career for them.”  

Keep reading to learn more about José’s challenges, triumphs, and the people-first culture that continues to inspire his journey.  

What has been challenging about moving into a leadership role at Marriott?    

The difficult part was making the decision to take the next step and apply to a new position. It was a challenge to work on the areas of opportunity I had to get better at to be ready for the role. I didn’t get it on the first attempt, but the second time I applied for a management position, I used all my technical knowledge, together with my team-building skills, and that’s how I started. However, gaining the trust and credibility of my team and my managers was my priority.  

What aspects of Marriott’s culture have you found most beneficial in developing your leadership skills?  

The care between associates. Teamwork is something that has always distinguished my department. The associates help each other, and they also work in other areas than their own knowing that everyone can help others even when it’s not their job description. Also, equal opportunities are something that I love about Marriott because thanks to that, I have been able to make a career, and I have also seen my colleagues grow. 

What do you enjoy most about working at Marriott?  

The care that the company provides to all its associates; Put People First is real — I have been able to experience it since my arrival, I share it and live it with my team every day. This definitely sets us apart from other companies.  

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