Name: Anette C.
Position: General Manager
Hotel: Marriott Charlotte City Center
Dream destination: To take a few months off to explore Europe
Drink or treat of choice: Philly pretzel and cheesesteak

At Marriott, our leaders aren’t just triple threats, we like to think of them as triple Cs: Curious, Connected, and Courageous. And Anette C., General Manager at the Marriott Charlotte City Center, checks every box with ease.

After decades of building her career at Marriott, Anette embodies these traits in ways that have shaped both her leadership and her teams. She leads with curiosity by asking questions; she shows courage in the moments that matter most — including guiding her team through the challenges of COVID; and she stays deeply connected, crediting some of her most meaningful relationships to her journey at Marriott journey.

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Get to know Anette in this lightning‑round Q&A, where she shares the mindset, lessons, and bold moves that have helped shaper her career and brough her to where she is today.

Why Marriott?

I started working at Roy Rogers (the western‑themed restaurant chain) in a travel plaza as a high‑school job. At the time, I had a family member who worked for Marriott and was very successful, and that’s how my journey began.

Your Marriott experience in one sentence:

The sky is the limit.

How would you describe your leadership style?

I lead like a mom: with love, guidance, and support.

What is a lesson you’ve learned in this journey?

I worked my way up, job by job, and I learned to always put myself in other people’s shoes.

What are essential skills to make it in hospitality?

Empathy and compassion are key.

How do you inspire your team to deliver authentic hospitality every day?

I encourage them to be unique and think outside the box — to challenge themselves to do something no one else is doing yet. If it works, great. If not, try something else.

What is one smart risk you’ve taken in your career, and what did you learn from it?

Moving to Charlotte after spending 30 years in Philadelphia. You grow so much by moving: new city, new market. I regret not doing it sooner.

What’s one thing you’re most excited about for the future of hospitality and your hotel community?

The opportunity to operate your own ship as the captain, with support from regional and corporate partners, inspires leaders to be more inventive and creative.

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