Name: Francisco E.
Position: Food and Beverage Specialist
Location: Renaissance São Paulo Hotel
Dream destination: Dubai
If you’ve ever been greeted at the Renaissance São Paulo Hotel with a big smile and a cheerful “bom dia,” chances are you’ve met Francisco—though he’ll quickly tell you, “You can call me Chicão, or Chico.” As a Food and Beverage specialist, Francisco brings his warm energy and genuine love for people to every shift.
“I like what I do. I have security and confidence in my work, which is constantly recognized [by my leaders],” he says. And guests can tell! In the twenty years he’s been with the company, he’s honed skills like reading in between lines and paying attention to signs to anticipate guests’ needs. “I always pay attention to the signs. If a guest is tired, I offer a coffee, or açaí. When they are sick, I have already prepared tea. This creates a sense of connection with them.”
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From his very first day 20 years ago, Francisco has been all in. “I left a resume at the front desk and was called for an interview about 10 days later,” he says. He’s been in the same role ever since—because when you love what you do, it shows.
Keep reading to learn about his favorite memories at Marriott and how he finds joy in everyday situations, in his own words.
What is one of your most memorable experiences from your time at Marriott?
There was a big event at the hotel, where a magician was going to perform. Getting close to the time of the performance, the magician realized that he had forgotten his deck of cards. I just thought I needed to help. Then I quickly went around the hotel looking for a deck of cards. Finally, I was able to save the magician’s presentation!
What is a typical day at work for you?
Every day I arrive cheerfully, saying “good morning” to all associates, members, guests and clients. Always with a huge smile on his face. I like to solve everyday challenges with a sense of ease.
How do you make sure that you consistently deliver exceptional service to guests?
Because I like what I do. I have security and confidence in my work, and also because it is constantly recognized [by my leaders.]
How do you make sure that you consistently deliver exceptional service to guests?
Because I like what I do. I have security and confidence in my work, and also because it is constantly recognized [by my leaders.]
What do you enjoy most about working at Marriott?
First of all, people. Also, the value that the company gives to people.
What is your favorite part about interacting with guests?
I like to introduce myself and give a choice as to what the guest would like to call me: Francisco, Chicão or Chico. I like to anticipate their needs. I always pay attention to the signs. If a guest is tired, I offer a coffee, or açaí. When they are sick, I have already prepared tea. This creates a sense of connection with them.
What is one of your proudest moments from your career with Marriott?
My first international trip to Cancun, in Mexico, to receive a very special “CALA Rising” award. Only 5 associates were awarded, and to be chosen as one of the best in the entire CALA Front of House area is an honor. I am very thankful for what Marriott has given me these two decades and keeps giving me every day. I’m very happy here!
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