Name: Nikki S. 
Position: Administrative Assistant Sales
Location: Marriott HQ in Bethesda, MD
Dream destination: Venice. Each narrow alleyway and serene canal seem to whisper a story, which I find deeply inspiring for my work.
Drink or treat of choice: I am going to be completely transparent here: Cantina di Casteggio sweet white wine with a bag of Cheetos Puffs. It’s a unique pairing that I find surprisingly delightful! 

If you happen to come across one of Nikki’s poems or books, you’d probably never guess that behind the author is someone with an almost three-decade-long Marriott administrative career.  

The first page of Nikki’s Marriott journey started as it does for many of our associates, behind the front desk. “I was drawn to the exciting world of customer service and the dynamic hotel industry,” she recalls. “It quickly became clear that this would be my field of expertise.” 

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One of many fields of expertise, to be clear. This Administrative Assistant in Marriott’s Sales Organization is also a writer, poet, a published author, the DEIB chair for her local Junior League, the executive secretary for Girls Inc., (a nonprofit that focuses on direct service and advocacy to help girls from low-income communities, facing discrimination and systemic barriers, find life-long success) and she also serves on her local middle school’s advisory board. Wow.  

On top of her work in the sales department at Marriott’s Corporate Headquarters outside of Washington, DC, Nikki has found the time and inspiration to publish eight books including a poetry collection, journals and affirmation coloring books. That is because she approaches every facet of her life as she approaches her creative process: “[with] a blend of curiosity, empathy, and a desire to explore the world around me in all its glorious various forms.” 

Keep reading to learn more about Nikki’s journey and how this seasoned traveler and gardening enthusiast finds inspiration in and out of work.

How do you find inspiration and motivation at work and for your writing? 

At work, what inspires me is the opportunity to help my colleagues learn and solve problems. Knowing that I can contribute positively to someone’s understanding or assist in finding a solution gives me a sense of fulfillment. The collaborative aspect of work, where ideas are exchanged and improved upon, also fuels my enthusiasm. 

I draw inspiration from many sources for my books and journals. I am surrounded by so many wondrous things and being in tune with my surroundings, listening to nature, caring for people, and keeping my heart open has been the driving force behind my creativity. I expose myself to art, culture, music, film, and other forms of creativity that inspire my storytelling and evoke emotions that translate into writing.  

What do you say to people who think one has to choose between having a career or being creative?

It’s completely okay and often enriching to embrace both your career and your creativity, especially if they’re both integral parts of who you are. By nurturing your creative side alongside your career, you not only bring unique perspectives to your work but also find deeper fulfillment in your personal life. Whether you’re an engineer who paints, an administrative professional who writes poetry, or a teacher who plays music, integrating creativity into your life enhances your ability to innovate, problem-solve, and connect with others on a deeper level. Embracing both worlds isn’t just about balancing commitments; it’s about honoring all facets of your identity and allowing each part to inform and enrich the other.

What is something that has surprised you about working at Marriott?

Working at Marriott has been surprisingly enlightening, especially witnessing the company’s commitment to innovation and its dedication to taking care of its associates. Over the years, I’ve been impressed by Marriott’s proactive approach to staying ahead in the hospitality industry through continuous innovation when it comes to new technologies and enhancing guest experience, and in sustainability efforts. 

Marriott’s focus on its associates’ well-being and work-life balance is equally remarkable. The company invests significantly in programs and initiatives that support associates, whether through flexible work arrangements, comprehensive wellness programs, or career development opportunities. This holistic approach not only fosters a positive work environment but also underscores Marriott’s genuine commitment to its people. It’s been truly inspiring to be part of an organization that values both innovation and the well-being of its associates so deeply. 

Could you describe a moment when you felt like a part of a community at Marriott?  

One particular moment that stands out to me as feeling deeply connected to the community at Marriott was during a webinar of one of our Associate Resource Groups (ARGs) where the focus was on celebrating diversity and learning from each other’s experiences.  

It was incredibly inspiring to see colleagues from different backgrounds and departments come together with a shared commitment to inclusivity and mutual understanding. There were meaningful discussions, sharing personal stories and perspectives that enriched our understanding of each other’s journeys. The atmosphere was one of respect and openness, fostering a sense of belonging and unity within our Marriott family. It was a powerful reminder of how diversity not only strengthens our community but also fuels innovation and empathy in everything we do. 

How do you feel supported by your leaders, your team or the company to pursue your dreams?

Having spent the last 28 fulfilling years doing what I love, I am genuinely grateful for the unwavering support I receive from my leaders, my team, and the company as a whole in pursuing my dreams. Marriott has consistently provided a nurturing environment where my ambitions are encouraged and supported.  

My leaders have been instrumental in guiding my career growth, offering mentorship and opportunities for advancement that align with my professional aspirations. My team has become more than colleagues, they are a supportive network that fosters collaboration and camaraderie, making every challenge manageable and every success sweeter.  

The company’s commitment to continuous learning through training programs and development initiatives has allowed me to expand my skills and explore new interests within the hospitality industry. Also, Marriott’s emphasis on work-life balance ensures that I can pursue my passions outside of work. 

What advice would you give to someone who wants to work at Marriott?  

If you’re considering a career with Marriott, I recommend bringing your true self into the process. Marriott treasures diversity, inclusivity, and a deep passion for hospitality, so let your unique personality and experiences stand out. Demonstrate your enthusiasm for creating memorable guest experiences and your ability to work effectively with a diverse team. Be curious and eager to learn, and make sure to practice answering questions using the STAR method. Embrace the service-oriented spirit that Marriott is known for. By staying authentic and maintaining a positive attitude, you’ll not only excel in your career but also contribute to a vibrant and supportive community that values individuality. 

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